Ibis Budget Deauville

I was looking for a last-minute place to stay while in the area on 9.08.2023. I made a reservation at this hotel via Booking application and the dates jumped somehow and I ended up booking the room for the night of 15.12/16.12 instead of 9.08/10.08. That is not the problem of the hotel, of course, unlike what was happenning next. Not realizing I have the reservation for the wrong dates, I arrived to the hotel and tried to check-in with the machine. It couldn't find my reservation, so I called a phone number which was on the machine. A person came out of the hotel to try to help me and then I realised that I had the reservation for the wrong dates. Immediately, I sent the request to cancel the reservation for free. Less than 2 hours passed from my reservation to sending the cancellation request. The request to cancel an obviously mistakenly made reservation was declined. That's OK, I did make a reservation with no free cancellation, so they have the right to do that. The cancellation fee was 58,85 EUR. Next morning they charged me 70 EUR and then almost immediately 61,40 EUR. I had to go through Booking support to at least get my 70 EUR back in 2 weeks after that. They stole my 2,55 EUR, but fine - that's peanuts. Until the morning of 15.12 comes and they charge me again, and they again charge me twice! This time it's 60 EUR and again 60 EUR. For the cancelled reservation, which they already took the cancellation fee for (and a little more than that)! I again have to contact Booking support, and what the hotel says - "it's the deposit which is was released on 16.12 and is already in the customer's account". A deposit! For the cancelled reservation! Which they already took a cancellation fee for! Two deposits in fact! And of course they lie, I don't have money back in my account as of this moment, which is already 4 days after 16.12. And it forces me to spend time to fight with this to get my money back. Ridiculous and outrageous at the same time. Worst experience with a hotel ever.

The hotel does not have a reception. Automatic system at the entrance, where you enter your reservation code and get a password to access the hotel and your room. This makes it much easier to arrive at off-schedule times. The room is really small, ideal for a couple, complicated if you are with a friend. It has a third superior bed, which is absurd given the size of the room. The bathroom area has an exposed sink, a shower cabin and another one for the toilet. A curtain can be used to give some privacy.

The size of the room is fine. Floor however sticky! Bathroom was big (handicap room) but had to hold the shower head while taking shower. Staff at reception not really friendly... At site enough parking places. 30min walk to Deauville centre. Some issues with payment, they charged double. No response from hotel, after couple weeks still not solved.

The employee was horrible. We arrived on 20 July, at booked and payed a room from internet. When check in, they told us that they can't do it because there system cannot pass the reservation from internet. He then suggested us to cancel this reservation and give us another room. The 5% reduction from internet then gone and until now, I still find that the first reservation he claimed to cancel was still there made me payed twice. When call to them, there just say that can do nothing and call them tomorrow hopeing another guy may solve this fxxking stupid issue! Really awesome experience ever had!!!